Hangzhou Red Cross Hospital

Hangzhou Red Cross Hospital: A Century of Compassion and Benevolence, Building a “Benchmark for Emergency Care and Treatment of Complex Diseases in the Yangtze River Delta”

I. Hospital Overview

Hangzhou Red Cross Hospital is a Grade A tertiary general hospital directly affiliated with the Hangzhou Municipal Health Commission. Its origins trace back to the “Hospital of Compassion” founded by French Catholic nuns in 1928. With a century of heritage, it now serves as an affiliated hospital of Hangzhou Normal University, a designated emergency training base for the Zhejiang Red Cross Society, and a core hospital within Hangzhou's “120” emergency medical network. Guided by the Red Cross spirit of “humanity, universal love, and dedication,” the hospital adheres to a development strategy centered on “emergency care as its specialty, comprehensive services as its foundation, and innovation as its driving force.” Integrating medical treatment, teaching, research, prevention, and rehabilitation, it consistently ranks among the top ten hospitals in Zhejiang Province and the top five in Hangzhou (7th in the 2023 Fudan University China Hospital Rankings for Hangzhou).

The hospital operates under a “one hospital, three campuses” collaborative model:

• Main Campus (Huansha Road Campus): Located at 238 Huansha Road, Shangcheng District, Hangzhou, in the city's core central business district, specializing in emergency medicine, cardiovascular diseases, and orthopedics;

• Binjiang Campus: 301 Jiangling Road, Binjiang District, Hangzhou, focusing on precision cancer diagnosis and treatment, critical neurology, and high-end international medical services;

• Xiaoshan Campus: 590 Shixin South Road, Xiaoshan District, Hangzhou, prioritizing trauma emergency care, geriatric medicine, and rehabilitation medicine.

The hospital complex spans over 500,000 square meters with more than 2,800 open beds, handling over 7 million outpatient and emergency visits annually. It employs over 6,000 medical and research staff, including more than 900 senior-level specialists and over 150 doctoral and master's advisors. The hospital hosts one provincial-level key laboratory and two provincial clinical medical research centers, leading Hangzhou's municipal hospitals in comprehensive strength.

II. Technical Strengths: Emergency Care as the Vanguard, Innovation as the Wings

With “Emergency Medicine” as its hallmark, the hospital has developed significant technical advantages in critical care, cardiovascular intervention, and trauma repair. Multiple technologies have filled provincial and municipal gaps:

• Critical Care: The main campus Emergency Medical Center serves as the designated “Zhejiang Provincial Emergency Medicine Quality Control Center,” equipped with ECMO (Extracorporeal Membrane Oxygenation), intra-aortic balloon pump (IABP), and continuous renal replacement therapy (CRRT). It treats over 35,000 critically ill patients annually, achieving a severe trauma survival rate exceeding 93%.

• Precision Cardiovascular Interventions: The Cardiovascular Department performs complex procedures including Transcatheter Aortic Valve Implantation (TAVI), Left Atrial Appendage Occlusion, and Radiofrequency Ablation for Atrial Fibrillation, with over 5,000 annual procedures—ranking among the top three in the province for TAVI volume;

• Trauma and Orthopedic Reconstruction: Designated as the “Zhejiang Provincial Clinical Research Center for Trauma Orthopedics,” the Orthopedics Department performs procedures including “3D-printed customized prosthetic replacement” and “minimally invasive reduction for complex pelvic fractures,” achieving a 90% success rate in treating severely polytrauma patients;

• Multimodal Cancer Treatment: The Binjiang Campus Cancer Center employs integrated “surgery/chemoradiotherapy + immunotherapy + targeted therapy” protocols, achieving a 20% higher 5-year survival rate for lung and colorectal cancer patients compared to conventional approaches;

• Minimally Invasive & Endoscopic Techniques: Departments including General Surgery, Urology, and Obstetrics & Gynecology widely utilize the Da Vinci Xi surgical robot, performing over 3,000 robotic procedures annually. These encompass gastric cancer radical resection, prostate cancer removal, and uterine fibroid excision.

• Minimally Invasive and Endoscopic Techniques: The Da Vinci Xi surgical robot is widely adopted across departments, including General Surgery, Urology, and Obstetrics and Gynecology, performing over 3,000 robotic procedures annually. These encompass procedures such as radical gastrectomy for gastric cancer, prostate cancer resection, and myomectomy for uterine fibroids.

III. Leading Specialties: Disciplinary Clusters with Distinctive Features

Guided by the principle of “strengthening specialties while maintaining comprehensive capabilities,” the hospital boasts multiple national and provincial key disciplines and specialties. This has formed a distinctive matrix centered on emergency care with multidisciplinary collaboration:

• National Key Clinical Specialties (Under Development): Emergency Medicine (Provincial Emergency Quality Control Center), Cardiovascular Medicine (Coronary Intervention, Radiofrequency Ablation for Arrhythmia);

• Provincial Key Disciplines: Orthopedics (Trauma Repair, Joint Replacement), Trauma Medicine (Comprehensive Management of Multiple Injuries), Critical Care Medicine (Multi-Organ Failure Support), Anesthesiology (Visualized Anesthesia);

• Provincial Key Clinical Specialties: Obstetrics and Gynecology (High-Risk Pregnancy Management, Assisted Reproductive Technology), Neurosurgery (Clipping of Cerebral Aneurysms, Resection of Cerebral Vascular Malformations), Radiology (Diagnostic Imaging and Interventional Therapy), Pharmacy (Clinical Pharmacy);

• Municipal Key Disciplines: Burn Surgery (Extensive Burn Treatment, Scar Repair), Traditional Chinese Medicine (Integrative Management of Chronic Diseases), Rehabilitation Medicine (Neurological Rehabilitation, Postoperative Rehabilitation), Ophthalmology (Phacoemulsification for Cataracts, Myopia Correction).

IV. Departmental Structure: Comprehensive Health Care Throughout the Lifecycle

The hospital's departmental structure covers the entire chain of “Prevention-Diagnosis-Treatment-Rehabilitation,” integrating comprehensive Western medicine with specialized disciplines:

• Clinical Departments: Internal Medicine (Cardiovascular Medicine, Neurology, Respiratory Medicine, Gastroenterology, Endocrinology, Nephrology), • Surgery (General Surgery, Neurosurgery, Urology, Gastrointestinal Surgery, Orthopedics), Obstetrics and Gynecology (Gynecology, Obstetrics, Reproductive Medicine Center), Pediatrics (Neonatology, Child Health Care), Emergency Medicine, Critical Care Medicine (ICU), Rehabilitation Medicine, Burn Surgery, Ophthalmology, Otolaryngology-Head and Neck Surgery, Dermatology, Traditional Chinese Medicine, etc.

• Medical Technology Departments: Radiology (including Interventional Radiology), Ultrasound Medicine, Laboratory Medicine Center, Pathology, Pharmacy (Clinical Pharmacy Laboratory), Surgical Anesthesia Center, Nuclear Medicine (PET-CT), Rehabilitation Therapy Center (Physical Therapy, Occupational Therapy), etc.;

• Specialized Centers: Zhejiang Provincial Emergency Medicine Center, Hangzhou Chest Pain Center, Hangzhou Stroke Center, Hangzhou Trauma Emergency Center, Hangzhou Normal University Affiliated Hospital-Zhejiang University First Affiliated Hospital Joint Critical Care Center, International Medical Center.

V. Medical Equipment: Cutting-Edge Technology, Precision Empowerment

The hospital is equipped with world-class medical devices to support the treatment of complex critical illnesses and the advancement of frontier technologies:

• Imaging Diagnostics: 3.0T MRI, Dual-Source CT, PET-CT (Positron Emission Tomography-Computed Tomography), Digital Subtraction Angiography (DSA), Mammography X-ray Machine (3D Tomosynthesis), enabling early and precise imaging for tumors, cardiovascular, and cerebrovascular diseases;

• Surgical and Emergency Equipment: Da Vinci Xi surgical robot (supporting procedures like radical prostatectomy and heart valve repair), holmium laser lithotripsy system, intervertebral endoscope, thoracoscope, ECMO, intra-aortic balloon pump (IABP), continuous renal replacement therapy (CRRT), covering minimally invasive surgery and critical care support;

• Oncology Treatment Equipment: Medical linear accelerators (VMAT technology), CyberKnife systems, and afterloaders, delivering integrated solutions for radiotherapy, chemotherapy, and immunotherapy;

• Research and Diagnostic Equipment: Next-generation sequencing (NGS) instruments, mass spectrometers (for precision drug testing), flow cytometers (for immune function analysis), and small animal in vivo imaging systems (for basic research), supporting clinical research and translation.

VI. International Patient Services: Diverse, Inclusive, Convenient, and Efficient

As a designated model institution for international medical services in Hangzhou, Hangzhou Red Cross Hospital is committed to providing international patients with seamless, culturally inclusive care characterized by “language accessibility, streamlined processes, and cultural sensitivity”:

• Multilingual Support: A professional translation team (covering 12+ languages, including English, Japanese, Korean, French, Arabic) provides real-time interpretation throughout outpatient visits, examinations, and hospital stays. Bilingual (Chinese-English) signage guides patients, and key areas distribute the Foreign Patient Handbook (detailing appointment procedures and examination precautions).

• International Medical Department (VIP Services): The main campus houses an “International Medical Center” offering appointment-based consultations, dedicated nurse accompaniment, flexible examination scheduling (avoiding peak hours), and bilingual physician consultations (explaining conditions and treatment plans). Patient rooms feature private bathrooms and cultural exchange corners (providing Chinese and foreign newspapers, magazines, and audiovisual resources).

• Streamlined Care Process: Supports direct billing with overseas health insurers (e.g., MSH, Cigna, Allianz) for simplified payment settlement. Offers extended services including visa invitation letters, hotel reservations, and airport transfers (requires 3 business days' booking). Chinese herbal medicine preparation services deliver prescriptions to patients' designated addresses.

• Cultural Adaptation Support: Respect for diverse religious customs (e.g., halal meals, prayer rooms); healthcare staff trained in cross-cultural communication; bilingual psychologists in psychiatry and rehabilitation departments adapt communication approaches for international patients.

• Telemedicine: Established remote consultation partnerships with Johns Hopkins Hospital (USA), The University of Tokyo Hospital (Japan), and The University of Melbourne Hospital (Australia), offering “international experts + domestic team” collaborative treatment plans for complex cases.

VII. International Patient Testimonials: “A Dual Experience of Professional Emergency Care and Warm Compassion”

• James (USA, multiple injuries from severe car accident): " From ambulance to hospital in just 15 minutes—the ECMO team swiftly stabilized my vital signs! Nurses at the International Medical Center reassured me in English throughout. This blend of efficient emergency care and warm compassion will stay with me forever."

• Japanese patient Yuki (acute myocardial infarction): "The cardiologist used the Da Vinci robot to repair my heart valve—a highly successful surgery. Nurses accompanied my daily rehabilitation exercises in Japanese and even taught me how to view test reports on my phone—such thoughtful care!"

• French patient Sophie (postoperative rehabilitation): “The Traditional Chinese Medicine acupuncturist in Rehabilitation Medicine alleviated my postoperative pain, while robotic rehabilitation training accelerated my lower limb recovery. The hospital also provided customized halal meals—these details truly touched me.”

VIII. Contact Information and Patient Guide

• Main Switchboard: 0571-85251000 (Main Campus), 0571-87783888 (Binjiang Campus), 0571-82686000 (Xiaoshan Campus)

• WeChat Official Account: Search “Hangzhou Red Cross Hospital”. After binding personal information, users can schedule appointments, view test reports, and receive appointment reminders.

• International Medical Hotline: 0571-85251000 ext. 8100 (English/multilingual service, weekdays 8:00-17:30);

• Appointment Methods: Phone (8:00-20:00), Official Website/WeChat (appointments released 7 days in advance), Alipay/WeChat “Healthcare” section, third-party platforms (WeDoctor, 114, etc.).

IX. Address & Transportation Routes

• Main Campus (Huansha Road Campus): No. 238 Huansha Road, Shangcheng District, Hangzhou

• Subway: Exit C at Longxiangqiao Station (Line 1), then walk approximately 500 meters;

• Bus: Take Bus No. 7, 27, 52, or 118 to “Dongpo Road & Pinghai Road Intersection” stop;

• Driving: Hospital underground parking garage (fee applies); nearby public parking lots include West Lake Yintai and Yizhijia.

• Binjiang Campus: 301 Jiangling Road, Binjiang District, Hangzhou

• Subway: Exit A at Jiangling Road Station (Line 4), then walk approximately 600 meters;

• Bus: Take Bus No. 107, 137, or 300 to Jiangling Road-Binsheng Road Intersection Station;

• Driving: Hospital underground parking garage (fee required); nearby parking options include Xingguang Avenue and Baolong City Plaza.

• Xiaoshan Campus: 590 Shixin South Road, Xiaoshan District, Hangzhou

• Subway: Exit C at People's Square Station (Line 2), transfer to Bus 775 to Shixin South Road & Shixin Road Intersection Station;

• Bus: Take Bus 705, 729, or 769 to Xiaoshan District Government Station;

• Driving: Hospital underground parking garage (fee required). Nearby parking options include Henglong Plaza and MixC Mall parking lots.

Hangzhou Red Cross Hospital steadfastly upholds its motto of “Humanity as the Foundation, Universal Love as the Spirit.” Rooted in a century of emergency care tradition and centered on patient needs, it stands as a “red bastion” safeguarding lives—whether providing urgent treatment for acute trauma or managing complex chronic conditions over the long term.

Document dated 2025-09-12 18:23 Modify