How do I see a doctor in China?

Last autumn, I suddenly came down with a severe cold in Shanghai, running a high fever of 39°C. Completely unfamiliar with Chinese and the medical procedures, I was at a loss. Eventually, with help from the hotel front desk, I managed to get proper medical care. This experience made me realize: a better understanding of China's healthcare system can save you a lot of panic. Below is my “Practical Guide for Foreigners Seeing Doctors in China,” which may help others avoid unnecessary detours.

Step 1: Choose the Right Hospital—Public vs. Private, Each with Its Focus

Chinese hospitals mainly fall into three categories:

- Tertiary public hospitals (strong comprehensive capabilities, high concentration of specialists, suitable for emergencies/complex conditions)

- Community hospitals (primary care, cheaper registration fees, shorter queues, suitable for minor illnesses like colds and fevers)

- Private hospitals (better service, fully English-speaking environment, higher costs, suitable for those prioritizing privacy or needing long-term follow-ups).

As a foreigner, I highly recommend the international medical departments (sometimes called “special needs clinics”) at top-tier hospitals. For instance, Shanghai Ruijin Hospital and Peking Union Medical College Hospital both have dedicated departments serving foreign patients, offering English-speaking receptionists, interpreters, and even English-language test reports. Research your target hospital's official website or WeChat account beforehand to confirm English services—this alone resolves 80% of language anxiety!

Step 2: Booking Appointments—Prioritize Online, Avoid Crowded Locations

Booking appointments in China is an art form. I once tried queuing on-site only to find popular departments fully booked. Now I rely entirely on online booking:

• Platform options: WeChat’s “Healthcare” mini-program, Alipay’s “Medical Services,” or hospital-specific apps (e.g., “Jingyitong,” “Zhe Li Ban”). These platforms support passport binding, and some allow direct selection of doctors offering “English consultations.”

• Release Times: Most hospitals release appointments for the following week between 7:00-8:00 AM. Set an alarm to secure your spot!

• Cancellation/Modification Rules: Generally, appointments can be canceled up to one day in advance. Late cancellations may incur fees—always review the prompts.

For emergencies (e.g., injuries, severe abdominal pain), go directly to the hospital emergency room (open 24/7). ER staff will prioritize patients based on severity, with critical cases receiving immediate attention.

Step 3: On the Day of Your Appointment—Bring All “Identification + Medical History” and Communicate Proactively

Before your appointment, be sure to prepare:

• Passport/Visa (original + photocopy);

• Past medical records and test reports (in English or translated; doctors focus more on key data);

• List of medications you regularly take (to avoid drug interactions);

• Medical insurance card (if you have Chinese commercial insurance or participate in local mutual recognition programs).

At the hospital, first get a number at the self-service kiosk or window (if you booked online, scan the generated QR code). Watch the screens in the waiting area for your number to be called—don't wander off. Chinese hospitals call numbers quickly, and missing your turn may mean requeuing.

When seeing the doctor, proactively describe your symptoms in simple English (e.g., “I have had a fever for 3 days, temperature up to 39℃”). Chinese doctors tend to conduct direct consultations, quickly focusing on the issue. Prepare questions in advance (e.g., “What tests are needed?” “Are there any medication contraindications?”). If language is a barrier, ask a nurse to assist in finding an interpreter (some hospitals offer paid translation services, or use translation apps).

Step 4: Tests & Payment — Follow Directions, Stay Calm

After the doctor orders tests (e.g., blood work, chest X-ray), proceed to the cashier or self-service kiosk to pay. Accepted methods include Alipay/WeChat Pay (linked to international credit cards or UnionPay cards) and cash (some hospitals don't give change, so bring small bills).

Testing departments are usually in the same building; follow the signs to locate them. For example, blood draws are at the Laboratory Department, and chest X-rays are at the Radiology Department. Results are typically available within 1-2 hours (CT/MRI may take the same day or the next day). You can retrieve them from self-service printers or scan a QR code to view electronic copies.

Step 5: Pick Up Medication and Follow-Up Appointments — Keep Receipts and Follow Medical Advice

After payment, proceed to the pharmacy. Chinese pharmacies operate with a “window system”: hand over your payment receipt and prescription, have your name verified, then collect your medication. Carefully read the medication instructions (some include English) or ask the pharmacist, “How to take this medicine?”

If a follow-up visit is needed, the doctor may issue a “follow-up appointment number” directly or note the next visit date in your medical record. Retain all receipts (invoices, test orders, prescriptions) as commercial insurance may require reimbursement documentation.

Often Overlooked Details

• Traditional Chinese Medicine vs. Western Medicine: For TCM consultations, book directly under “TCM Department.” Note that herbal medicines require decoction; some hospitals offer paid decoction services.

• Privacy Awareness: Chinese doctors may ask about income, family, or other personal matters during consultations (for holistic assessment). There's no need to be sensitive—answer truthfully.

• Patience and Politeness: Doctors work under high pressure. Maintaining courtesy during communication (e.g., saying “thank you” or “excuse me”) will earn you more patient responses.

Looking back, that medical experience actually deepened my appreciation for China's healthcare efficiency—from booking online to picking up medication three hours later, the entire process took less than half a day. The key lies in preparation: choosing the right hospital, gathering all necessary documents, and leveraging online tools effectively.

A piece of advice for all friends visiting China: Don't let “language barriers” deter you. Most medical staff are willing to assist, and your proactive communication will make the process much smoother. After all, taking care of yourself in a foreign land is what truly matters!

Document dated 2025-11-11 10:11 Modify